Job Description

Responsibilities: • Negotiating payments while continuing to build a positive relationship with customers. • Performed telephone contact with customers according to guidelines and standards to ensure payment. • Managed collection efforts with a high level of persuasiveness and professionalism. • Maintained positive customer relationship and minimise bad debt exposure. • Evaluated accounts and recommended appropriate action throughout the collection cycle. • Documented all collection attempts accurately . • Taking conclusion, and attempt for the next time for the same client due amount. • Should be able to handle queries and escalation calls from customers