processtrainingtraining managementprocess training
Bengaluru
Job Description
Good Knowledge about computers.
Excellent communication skills.
Good people management skills
Working knowledge of applicable customer contact systems (e.g. phone, email, and web) and MS Office Suite including MS Word, MS PowerPoint, MS Excel.Skills and abilities
Data Handling / data interpretation
Process Oriented
Planning
Ability to prioritize
Ability to meet deadlines
Data Handling
Presentation skillsPersonal attributes
Ability to work under pressure
Time Management
Patience
Maturity
Interpersonal skills
Team work"Work Activities
Managing retention during training
Maintaining Data and MIS as per training BPMS / requirement
Supports intra & inter function collaboration
Proactively best practices ideas from across locations to add value
Contributes to process improvements and innovation in the training function
Attends TTT for any client requirements
Interfaces with customers when needed
Conducts Need analysis and shares feedback with stakeholders
Meeting the monthly Conversion & Effectiveness targets
Providing Feedback to New Hires on V&A and Soft Skills
Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.
Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.
Determine continuation of employment eligibility for advisors through performance feedback process.
Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group. Maintain high level of professionalism in and out of training room.
Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Sr. Trainer, Assistant manager and Training Manager.
Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.
Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenarios .
Regards,
HR Team
Key Skills
process, training, training, management, process, training
Other Information
| Salary | INR 0 - 0 P.A |
| Industry | BPO,ITES |
| Functional Area | BPO / Customer Care / ITES / KPO / Telecaller |
| Role | Any Process - Both BPO Type |
| Qualification | Any Graduation |
More Info
- By: Convergys
- Posted: 12-Mar-2020
- BPO,ITES
- 2-5 Years
- INR 0 - 0 P.A
Company Info
- Compnay Name: Convergys
- Industry: BPO,ITES
- Email: sanaya@convergys.com
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