capacity planningDelivery ManagementForecastingWork Force ManagementSchedulingRequirement PlanningIEXrtawfm
Bengaluru
Job Description
- (PLANNING) Establishing and updating the historical forecast, +13-week capacity planning and production planning, in such a way that optimal utilization of the project(s) can be realized. To this end:
- Collecting, organizing and assessing data regarding the expected short- and medium-term production;
- Adjusting the production planning based on experience data and additional information of Delivery Manager and Client Team Manager;
- preparing forecasts for the medium term (at least 13-weeks) in consultation with the Client Team Manager and Delivery Manager;
- Reporting the planning information, both internally to Client Teams and to WFM Business Partner.
- (SCHEDULE) Taking care of the requirement planning and staff planning (agent schedules) of the Client Team, in such a way that optimal occupancy of the Client Team is realized, the service level agreements can be realized and the production plans are approach the best way possible. To this end:
- Pool management; updating the planning files regarding the projects and the skills and avail-ability of any special arrangements with agents and call workers;
- Monitoring and anticipating on the qualitative and quantitative availability of production capacity;
- Signaling and applying for training for agents based on capacity demands (such as a short-age in staff with a certain skill).
- Assessing and possibly adjusting the staff planning generated by the automated system, signaling details, errors and shortcomings;
- Adjusting the production planning to unforeseen circumstances, requested and granted leave, sickness reports etc.;
- Approving / denying requests for leave, availability, switched shifts etc.;
- Publishing the schedules to the agents and the other stakeholders.
- (ADVICE) Providing additional information regarding the optimization of occupancy, in such a way that action can be taken in a timely manner. To this end:
- Informing the Delivery Manager and WFM Business Partner about the necessity to adjust the forecast in case of structural deviations;
- Analyzing and issuing advice on possible optimization of production and staff deployment;
Signaling and reporting possible bottlenecks.
Key Skills
capacity, planning, Delivery, Management, Forecasting, Work, Force, Management, Scheduling, Requirement, Planning, IEX, rta, wfm
Other Information
| Salary | INR 750000 - 900000 P.A |
| Industry | BPO,ITES |
| Functional Area | BPO / Customer Care / ITES / KPO / Telecaller |
| Role | Any Process - Both BPO Type |
| Qualification | Any Graduation,Any Post Graduation |
More Info
- By: CONDUENT BUSINESS SERVICES INDIA LLP
- Posted: 19-Feb-2020
- BPO,ITES
- 6-9 Years
- INR 750000 - 900000 P.A
Company Info
- Compnay Name: CONDUENT BUSINESS SERVICES INDIA LLP
- Industry: BPO,ITES
- Email: mohammed.amreen@conduent.com
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